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Notices

Support The Big Conversation – Help Shape the Future of Healthcare


Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) has launched The Big Conversation, a large-scale engagement programme running from March to May 2025. This initiative aims to gather insights from staff, patients, and the wider community to help shape the future of healthcare, including care models, sustainability, and the development of a new Leighton Hospital.
Why Get Involved?
MCHFT is committed to shaping healthcare services that meet the needs of it’s people and the community it serves.
Your voice will directly influence our plans now and for our Healthier Futures.
The Trust encourages everyone to get involved by attending in-person forums, engaging in digital discussions, or completing the online survey. To learn more, including dates for the forums, visit www.mcht.nhs.uk/BigConversation

Full list of dates
📍28 March – Public Forum – Nantwich Civic Hall, 9.30am to 12.30pm
📍29 March – Public Forum – Crewe Market Hall, Midday
📍1 April – Public Forum – Memorial Court Leisure Centre, Northwich, 10am to 1pm
📍 8 April – Staff Only Forum – Infinity House, Crewe, 1pm to 3pm
📍 8 April – Public Forum – Infinity House, Crewe, 6pm to 9pm
📍28 May – Staff Only Forum – Trust Boardroom, Leighton Hospital, 10am to 1pm
More dates will be added shortly across further locations.

Cheshire West and Chester Council launches survey asking for feedback on its customer service

Everyone at some point is likely to need to get in touch with their local Council, whether that’s to report an issue, ask for help, pay for something such as Council Tax or apply for something such as planning permission, benefits or licences.

Cheshire West and Chester Council wants to hear what that experience was like for anyone that’s been in contact with the Council, and also wants to hear from those people who haven’t yet been in contact but have a view of what they’d expect from a good customer experience.

Local town and parish councils, residents and businesses can play their part by completing a brief online survey. A paper version of the survey is available in local libraries or Resident Assistance Points. The survey should take no more than 15 minutes to complete.

Feedback from the survey will be used to develop and deliver a new customer vision and strategy that meets the needs of all residents, communities, businesses and people that access Council services, and puts the customer at the heart of everything the Council does.

Cllr Paul Donovan, Cabinet Member for Democracy, Workforce and Communities and Lead for Customer said: “We’re keen to hear from anyone who uses Council services as this will help us to understand what people feel the Council does well in terms of its customer service and where improvements could be made to its customer service.

“We want people to tell us what their experience was like when interacting with the Council, whether that’s been online, by telephone or face to face.

“ We’ve already started making changes to our customer offer and want to continue to  improve by listening to those people who live, work and study in the borough. The Council wants each and every customer of Cheshire West to have a positive experience when interacting with the Council whatever that person’s reason for engaging with them. So, I would encourage everyone to get involved and have your say.”

The survey is open now and runs until Friday, 28 February.

Link to survey https://www.smartsurvey.co.uk/s/231TD2
Location of your nearest library https://www.cheshirewestandchester.gov.uk/findalibrary

Location of your nearest Resident Assistance Point –  https://www.cheshirewestandchester.gov.uk/resident-assistance-points